Programs

Unlocking Your Organization’s
Potential

Most companies have untapped potential in their teams, processes, and customer interactions. Without the right strategy and execution, it stays unrealized.
YUI Consulting helps unlock that potential by improving performance, streamlining processes, and enhancing customer experiences. Our high-impact solutions drive measurable, lasting results.

Signature Programs

Process Improvement

ADEPT: Powerful Communication Skills for Customer Success

Participants call ADEPT
“the best class I’ve ever taken.”

“It makes my job so easy it’s almost like cheating.”

Project Design Mastery
Smarter Project Framework.
Stronger Results.

Master practical frameworks, methodologies, and strategies to drive projects faster, smarter, and free from common failure points.

Employee Development

The Ultimate Professional Advantage
Turn Potential into Performance

The Biggest Obstacle to Growth is What You Don’t Know—Yet.

Precision Talent: Smarter Hiring & Promotions

Most companies overlook key success predictors.
Hire and promote with precision.

Frequently Asked Questions

Customer Experience & ADEPT

Q. How does YUI Consulting improve customer experience while reducing costs with ADEPT?

ADEPT uses proven communication strategies, behavior shifts, and mindset changes to deliver immediate results. We build a coaching culture that reinforces the new skills, cuts costs, and enhances customer experience.

ADEPT is a practical, behavior-based system that equips employees to own everyday—and even the toughest—customer interactions with confidence, adaptability, and control—driving substantial improvement.

Organizations that implemented ADEPT saw on average:

    • 50% fewer escalations overnight
    • 7% drop in repeat contacts
    • 10% Net Promoter Score (NPS) improvement
    • 28% fewer sick days & higher engagement 
    • Millions in savings with a 32:1 ROI (savings-to-training)
    • Participants call it “the best class I’ve ever taken.”

ADEPT is designed for quick adoption and impact. Teams see major improvements within days to weeks, with continued growth over time as employees internalize and apply the principles.

ADEPT is built for customer-facing teams: contact center agents, frontline staff, managers, and leaders. Leadership involvement ensures improved skills, stronger coaching, and team-wide accountability.

ADEPT also improves how leaders and employees interact—reducing confusion, increasing trust, and creating a shared approach to handling customer interactions.

No. ADEPT benefits any team needing clear, high-stakes communication, including healthcare, hospitality, sales, leadership, operations, and coaching.

ADEPT is available in:

    • Instructor-led training (in-person or virtual) for high engagement
    • Workshops & coaching to reinforce learning
    • On-demand modules for flexible, scalable training

Employee Engagement, Performance, and Growth

Many high-potential employees lack proper development. The Ultimate Professional Advantage program helps them quickly level up, improving engagement, skills, retention, and career growth. It has elevated 20% more employees to perform like top 10% talent.

Project Success & Process Improvement

Most project methods have strengths and flaws, with average success rates around 50%—and some as low as 5%.
Project Design Mastery fixes this through strategy and the best techniques—creating a structured framework that prevents failure before it happens.

Many teams follow frameworks without optimizing them. YUI helps teams fully leverage these methods, leading to smarter decisions and better results.

Hiring & Talent Optimization

Precision Talent pinpoints key success predictors, reducing hiring mistakes and strengthening leadership pipelines with data-backed decisions—giving you confidence in every hire and promotion.

Tailored Solutions

Custom strategies to solve your biggest operational, leadership, and process challenges.

Build Stronger Teams & Smarter Processes—Starting Today

Skip the trial and error. YUI Consulting delivers proven solutions for better performance, efficiency, and customer success. Let’s turn your goals into results.