Improve Customer Experience
and Employee Performance
Outperforming Traditional Training Solutions
ADEPT: 50% Fewer Escalations · Reduce Churn & Repeats · High ROI
Proven, Game-Changing Solutions for
Contact Centers, Healthcare, Hospitality, and Service Organizations
What YUI Consulting Solves
Sound familiar?
- You’ve tried soft skills training to improve customer experience or reduce churn, but the results are small and don’t last.
- Employees underperform, get frustrated, or leave. Ramp-up takes too long. You want more improvement and initiative.
- Project success feels uncertain—you want clear, simple steps to win.
- Hiring and promotions feel like a gamble—you want confidence in your decisions.
YUI Consulting Redefines Success with Proven Programs
Process Improvement
Employee Development
Trusted by Top Organizations
Frequently Asked Questions
Customer Experience & ADEPT
Q. How does YUI Consulting improve customer experience while reducing costs with ADEPT?
ADEPT uses proven communication strategies, behavior shifts, and mindset changes to deliver immediate results. We build a coaching culture that reinforces the new skills, cuts costs, and enhances customer experience.
Q. What makes ADEPT different from traditional communication training?
ADEPT is a practical, behavior-based system that equips employees to own everyday—and even the toughest—customer interactions with confidence, adaptability, and control—driving substantial improvement.
Q. What results can we expect from ADEPT?
Organizations that implemented ADEPT saw on average:
- 50% fewer escalations overnight
- 7% drop in repeat contacts
- 10% Net Promoter Score (NPS) improvement
- 28% fewer sick days & higher engagement
- Millions in savings with a 32:1 ROI (savings-to-training)
- Participants call it “the best class I’ve ever taken.”
Q. How long does it take to implement ADEPT, and when will we see results?
ADEPT is designed for quick adoption and impact. Teams see major improvements within days to weeks, with continued growth over time as employees internalize and apply the principles.
Q. Who should take ADEPT training?
ADEPT is built for customer-facing teams: contact center agents, frontline staff, managers, and leaders. Leadership involvement ensures improved skills, stronger coaching, and team-wide accountability.
ADEPT also improves how leaders and employees interact—reducing confusion, increasing trust, and creating a shared approach to handling customer interactions.
Q. Is ADEPT only for customer service teams?
No. ADEPT benefits any team needing clear, high-stakes communication, including healthcare, hospitality, sales, leadership, operations, and coaching.
Q. How is ADEPT delivered—live training, virtual, or self-paced?
ADEPT is available in:
- Instructor-led training (in-person or virtual) for high engagement
- Workshops & coaching to reinforce learning
- On-demand modules for flexible, scalable training
Employee Engagement, Performance, and Growth
Q. How does YUI improve employee engagement and turn employees into a competitive advantage?
Many high-potential employees lack proper development. The Ultimate Professional Advantage program helps them quickly level up, improving engagement, skills, retention, and career growth. It has elevated 20% more employees to perform like top 10% talent.
Project Success & Process Improvement
Q. How does YUI Consulting improve project success rates and outcomes?
Most project methods have strengths and flaws, with average success rates around 50%—and some as low as 5%.
Project Design Mastery fixes this through strategy and the best techniques—creating a structured framework that prevents failure before it happens.
Q. We use Lean Six Sigma or Agile—how does YUI add value?
Many teams follow frameworks without optimizing them. YUI helps teams fully leverage these methods, leading to smarter decisions and better results.
Hiring & Talent Optimization
Q. How does YUI improve hiring and promotion decisions?
Precision Talent pinpoints key success predictors, reducing hiring mistakes and strengthening leadership pipelines with data-backed decisions—giving you confidence in every hire and promotion.
