Improve Customer Experience
and Employee Performance

Outperforming Traditional Training Solutions
ADEPT: 50% Fewer Escalations · Reduce Churn & Repeats · High ROI

Proven, Game-Changing Solutions for 
Contact Centers, Healthcare, Hospitality, and Service Organizations

What YUI Consulting Solves

Sound familiar?

Advice is everywhere. Most consulting firms rely on generic playbooks and surface-level solutions that fall short where it matters most: real results.
YUI changes that by mastering solution-building and precision execution.
Our proven formula solves critical challenges through strategies leaders trust and employees embrace—delivering game-changing results, every time.

YUI Consulting Redefines Success with Proven Programs

Process Improvement

ADEPT

Powerful Communication Skills for Customer Success

Project Design Mastery

Smarter Project Framework. Stronger Results.

Employee Development

The Ultimate Professional Advantage

Turn Potential into Performance

Precision Talent

Smarter Hiring & Promotions

Trusted by Top Organizations

Leaders from Fortune 500 companies and government institutions have trusted YUI Consulting to improve communication, elevate employee skills, strengthen project strategies, and boost performance—with immediate, measurable results.

Frequently Asked Questions

Customer Experience & ADEPT

Q. How does YUI Consulting improve customer experience while reducing costs with ADEPT?

ADEPT uses proven communication strategies, behavior shifts, and mindset changes to deliver immediate results. We build a coaching culture that reinforces the new skills, cuts costs, and enhances customer experience.

ADEPT is a practical, behavior-based system that equips employees to own everyday—and even the toughest—customer interactions with confidence, adaptability, and control—driving substantial improvement.

Organizations that implemented ADEPT saw on average:

    • 50% fewer escalations overnight
    • 7% drop in repeat contacts
    • 10% Net Promoter Score (NPS) improvement
    • 28% fewer sick days & higher engagement 
    • Millions in savings with a 32:1 ROI (savings-to-training)
    • Participants call it “the best class I’ve ever taken.”

ADEPT is designed for quick adoption and impact. Teams see major improvements within days to weeks, with continued growth over time as employees internalize and apply the principles.

ADEPT is built for customer-facing teams: contact center agents, frontline staff, managers, and leaders. Leadership involvement ensures improved skills, stronger coaching, and team-wide accountability.

ADEPT also improves how leaders and employees interact—reducing confusion, increasing trust, and creating a shared approach to handling customer interactions.

No. ADEPT benefits any team needing clear, high-stakes communication, including healthcare, hospitality, sales, leadership, operations, and coaching.

ADEPT is available in:

    • Instructor-led training (in-person or virtual) for high engagement
    • Workshops & coaching to reinforce learning
    • On-demand modules for flexible, scalable training

Employee Engagement, Performance, and Growth

Many high-potential employees lack proper development. The Ultimate Professional Advantage program helps them quickly level up, improving engagement, skills, retention, and career growth. It has elevated 20% more employees to perform like top 10% talent.

Project Success & Process Improvement

Most project methods have strengths and flaws, with average success rates around 50%—and some as low as 5%.
Project Design Mastery fixes this through strategy and the best techniques—creating a structured framework that prevents failure before it happens.

Many teams follow frameworks without optimizing them. YUI helps teams fully leverage these methods, leading to smarter decisions and better results.

Hiring & Talent Optimization

Precision Talent pinpoints key success predictors, reducing hiring mistakes and strengthening leadership pipelines with data-backed decisions—giving you confidence in every hire and promotion.

Tell Us About Your Challenges

We begin with a strategy session to assess your needs and map out the best path for impact and ROI.